Refund policy

Last updated: June 2026

At ELIT3, we stand behind every product we make. This policy is designed to be clear, fair, and honest protecting you as a customer and allowing us to continue operating as a brand.

Please read this policy carefully before purchasing. If you have any questions before you order, contact us at support@elit3fashion.com.

Our Model

ELIT3 operates on a limited drop release model. Our products are produced in limited quantities per drop. Because of this, we are unable to accept general returns for change of mind or preference.

We are transparent about this upfront because we believe honesty builds trust. Please review our size chart, product details, and all policies before completing your purchase.

Size Exchanges

We understand that sizing can be tricky when ordering online. If your product doesn't fit, we will exchange it for a different size one time per order subject to availability.

To be eligible for a size exchange:

Request must be submitted within 14 days of delivery
Item must be unworn, unwashed, and in original condition with tags attached
Customer is responsible for return shipping costs
ELIT3 covers shipping on the replacement item back to you
If the requested size is unavailable, we will issue store credit equal to the item value

To start a size exchange, email support@elit3fashion.com with your order number and the size you need.

Damaged or Defective Items

If your order arrives damaged, defective, or incorrect, we will make it right — no questions asked.

Contact us within 7 days of delivery
Email support@elit3fashion.com with your order number and clear photo or video documentation
We will respond within 2 business days
Approved claims receive a replacement item or full refund at our discretion

We take product quality seriously. If something is wrong on our end, we take full responsibility.

Refund Eligibility

Refunds are issued only under the following circumstances:

Item arrives damaged or defective and a replacement cannot be provided
An inventory or system error resulted in an incorrect item being shipped
A size exchange cannot be fulfilled due to unavailable stock (store credit or refund offered)

Refunds are not issued for:

Change of mind or preference
Incorrect size selected by the customer (size exchange offered instead)
Failure to review the size chart before ordering
Packages marked as delivered by the carrier
Damage caused by improper washing or care

Refund Process

Approved refunds are processed to the original payment method within 5–10 business days. Processing times may vary depending on your bank or card provider.

Lost or Stolen Packages

Once a package is marked as delivered by the carrier, ELIT3 is not responsible for lost or stolen items. If your tracking shows delivered but you have not received your package:

Check with neighbors and any parcel locker locations at your address
Contact the carrier directly with your tracking number
If still unresolved, email support@elit3fashion.com — we will do our best to assist